Daniel,a Customer Service Executive,has Received a Call from Mrs

question 13

Multiple Choice

Daniel,a customer service executive,has received a call from Mrs.Karen Lynn,a customer,complaining about a problem with her refrigerator.Mrs.Lynn wants to get the refrigerator fixed at no additional cost.However,the warranty period for the appliance has expired.In this scenario,which of the following responses will demonstrate Daniel's commitment to customer service?

• A) "Mrs. Lynn, I cannot help you. The company policy states that customers have to bear the cost of repairs after the warranty period has expired."
• B) "Mrs. Lynn, let me transfer your call to the sales department. They will brief you about the new products that are being offered this month."
• C) "Mrs. Lynn, I've inquired about request, but the manager has said that the company cannot incur the cost of repairing your refrigerator."
• D) "Mrs. Lynn, what I can do to resolve this problem is to offer you a thirty percent discount on the repair costs and a two-year warranty on your appliance."

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Definitions:

Mother Culture

A concept in anthropology referring to a culture that influences and gives rise to other cultures through diffusion or conquest.

Olmecs

An ancient Mesoamerican civilization known for its significant achievements in art and architecture, particularly colossal head sculptures.

Mesoamerican Mexico

Refers to the region and cultural area in the Americas, made up of Mexico and Central America, known for its pre-Columbian civilizations, such as the Aztec and Maya.

Human Sacrifice

The act of killing one or more humans as part of a ritual, intended to please or appease gods, spirits, or the deceased, found in various cultures throughout history.