Retail and Service Organizations Should ________

question 46

Multiple Choice

Retail and service organizations should ________.

• A) focus on attracting new customers instead of trying to retain current customers
• B) communicate their internal problems to customers
• C) establish policies and procedures that are flexible
• D) respond to customer complaints using "company policy" as an excuse

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Definitions:

Damages

Compensation or monetary awards given to a party in a lawsuit for losses or injuries suffered as a result of another party's actions or negligence.

Negligence Per Se

Negligence per se is a doctrine in tort law where an act is considered negligent because it violates a statute or regulation.

Shoes

Footwear designed to protect, support, and comfort the human foot while offering various styles and designs for different activities.

Damages

Monetary compensation awarded by a court to a plaintiff for loss or injury as a result of the defendant's wrongful act.