To Ensure the Success of an Organization's Customer Service,a Service

question 39

Multiple Choice

To ensure the success of an organization's customer service,a service professional should:

• A) continually reevaluate what he/she does on a daily basis when dealing with customers.
• B) communicate the organization's internal policies, practices, or politics to customers.
• C) focus on attracting new customers rather than trying to retain existing customers.
• D) always use "they" language when dealing with customers.

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Definitions:

Mutual Agreement

A consensus reached by two or more parties, often formalized in a contract, where all involved have a shared understanding and acceptance of the terms.

Replacement Workers

Individuals who are hired to substitute for striking or locked-out employees during labor disputes.

Government Regulations

Rules or directives made and maintained by a government to regulate behavior and enforce compliance, often found in industries to protect public welfare.

Employment Conditions

The various aspects of a job that an employee agrees to when they accept employment, including salary, hours, and work environment.