Which of the Following Is a Characteristic of Organizations That

question 28

Multiple Choice

Which of the following is a characteristic of organizations that are highly committed to customer service?

• A) They discourage employee empowerment.
• B) They readily accept status quo.
• C) They benchmark the successful practices of competitors.
• D) They restrict communication between frontline employees and all levels of management.

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Definitions:

Consumer Theory

A branch of microeconomics that studies how people decide what to spend their money on based on their preferences and budget constraints.

Corporate Policy

Guidelines and rules established by a company to dictate its operations, decisions, and organizational behavior.

Public Policy

A set of actions and regulatory measures designed and implemented by government bodies to address issues of public concern and guide the development and behavior of a society.

Allocate Incomes

The process of distributing monetary earnings among different factors of production or individuals in an economy, reflecting the contribution to the production process.