Motivated and Competent Workers,planning,policy,and Procedure Change or System Adaptation Will

question 53

True/False

Motivated and competent workers,planning,policy,and procedure change or system adaptation will have a positive impact on customer service.

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Definitions:

Unwanted Conditioned Response

A learned response that is undesirable or negative, which occurs after conditioning to an initially neutral stimulus.

Systematic Desensitization

A behavioral therapy technique used to reduce phobic responses and anxiety through gradual exposure to the feared object or situation combined with relaxation exercises.

Counterconditioning

A behavior therapy technique where a positive response is conditioned to replace a negative or undesirable response to a stimulus.

Adult Phobias

Intense, irrational fears experienced by adults, often rooted in past experiences or triggered by specific objects or situations.