Customer Service Professionals Need to Be Abreast of Current Organizational

question 49

True/False

Customer service professionals need to be abreast of current organizational policies and procedures.

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Definitions:

Anticipatory Response

A reaction that occurs in anticipation of an upcoming event or stimulus, often based on previous experiences or expectations.

Operant Conditioning

An educational method where behavior intensity is altered through rewards or penalties.

Classical Conditioning

A behavioral learning process in which two stimuli are regularly paired; the response initially caused by the second stimulus is ultimately solely caused by the first stimulus.

Behavioral Control

Techniques and principles used to influence individual behavior, often involving reinforcement and punishment to shape actions.