The Ability of Knowledgeable, Capable, and Enthusiastic Employees to Deliver

question 2

Multiple Choice

The ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external clients in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth publicity and return business is called ________.

• A) downsizing
• B) networking
• C) customer service
• D) outsourcing

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Definitions:

Certain Environment

A scenario in decision-making where all necessary information and future outcomes are known and predictable.

Negative Feedback

In organizational and system contexts, a mechanism where the output of a process is used to make adjustments, aiming to minimize deviations from desired outcomes.

Unstructured Problem

A type of problem that lacks clear definition or a straightforward solution path, often requiring creative approaches for resolution.

Risk Environment

The surrounding conditions in which a business or organization operates that could potentially cause loss or harm.