The Process of Correcting Something That Has Gone Wrong Involving

question 18

Multiple Choice

The process of correcting something that has gone wrong involving provision of a product to a client is called ____.

• A) service recovery
• B) delivery system
• C) downsizing
• D) deregulation

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Definitions:

Actual Malice

In defamation, either a person's knowledge that his or her statement or published material is false or the person's reckless disregard for whether it is false.

Nominal Damages

A small sum awarded to a plaintiff in a lawsuit when a legal wrong has occurred, but no actual monetary loss was sustained or proven.

Tort

A tort is a civil wrong that causes a claimant to suffer loss or harm, resulting in legal liability for the person who commits the tortious act.

Compensable Damages

Monetary compensation awarded to a party for losses or injuries that can be quantified financially.