Which of These Statements About Emotional Labor Is FALSE

question 144

Multiple Choice

Which of these statements about emotional labor is FALSE?

• A) Most jobs involving customer service require some degree of emotional labor.
• B) Research indicates that emotional display rules and standards are very similar around the world.
• C) Emotional labor increases with the extent to which employees must abide by emotional display rules.
• D) In spite of the presence of emotional display rules, it is difficult to hide our true emotions.
• E) Display rules are norms requiring employees to display certain emotions and withholding others.

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Definitions:

Congress

A bicameral body that constitutes the legislative branch of the United States, tasked with creating and passing federal laws, comprising two parts: The Senate, representing states equally, and the House of Representatives, representing districts based on population.

Federalists

Supporters of the ratification of the U.S. Constitution, advocating for a strong central government to unite the states and manage national issues effectively.

Anti-federalists

Opponents of the U.S. Constitution’s ratification, fearing that too strong a central government would endanger people's liberties and rights.

Representation

The act of electing officials who are charged with acting on behalf of a larger group, reflecting their interests in a legislative or governmental setting.