Which of These Statements About Job Satisfaction and Customer Satisfaction

question 75

Multiple Choice

Which of these statements about job satisfaction and customer satisfaction is TRUE?

• A) Employees with higher job satisfaction tend to give poorer customer service.
• B) Satisfied employees have a more positive mood, which communicates friendliness to customers.
• C) Satisfied employees are less likely to quit, so customers receive more consistent and familiar service.
• D) Satisfied employees are more likely to engage n "neglect", so customers receive poorer service from these employees.
• E) Both 'B' and 'C' are true.

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Definitions:

Cyber World

The digital landscape made up of interconnected networks, the internet, and digital communication technologies.

Inappropriate Photographs

Images that are not suitable for a given context, often due to their explicit, offensive, or unprofessional nature.

Compelling Comments

Engaging or persuasive remarks that can grab attention or motivate action.

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