When Employees Have Higher Job Satisfaction They Tend To

question 31

Multiple Choice

When employees have higher job satisfaction they tend to:

• A) provide friendlier service to customers.
• B) get angry at customers more often than when they were dissatisfied with their jobs.
• C) provide the same quality of customer service as when they were dissatisfied with their jobs.
• D) provide more consistent service to customers because of their longer employment in the job.
• E) do both 'A' and 'D'.

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Definitions:

Individuality

Consists of two dimensions: self-assertion, the ability to have and communicate a point of view; and separateness, the use of communication patterns to express how one is different from others.

Self-assertion

The action of confidently and forcefully expressing one's opinions, needs, and rights without infringing on the rights of others.

Separateness

The state or condition of being distinct, separate, or not connected.

Mutuality

The quality or condition of reciprocal agreement or support within a relationship.