Which of These Statements About Emotional Labor Is FALSE

question 144

Multiple Choice

Which of these statements about emotional labor is FALSE?

• A) Most jobs involving customer service require some degree of emotional labor.
• B) Research indicates that emotional display rules and standards are very similar around the world.
• C) Emotional labor increases with the extent to which employees must abide by emotional display rules.
• D) In spite of the presence of emotional display rules, it is difficult to hide our true emotions.
• E) Display rules are norms requiring employees to display certain emotions and withholding others.

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