Which of These Statements About Job Satisfaction and Customer Satisfaction

question 75

Multiple Choice

Which of these statements about job satisfaction and customer satisfaction is TRUE?

• A) Employees with higher job satisfaction tend to give poorer customer service.
• B) Satisfied employees have a more positive mood, which communicates friendliness to customers.
• C) Satisfied employees are less likely to quit, so customers receive more consistent and familiar service.
• D) Satisfied employees are more likely to engage n "neglect", so customers receive poorer service from these employees.
• E) Both 'B' and 'C' are true.

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Definitions:

Allergic Reactions

Immune system responses to a substance that most people tolerate well.

Vegetarian Options

Food choices that exclude meat and sometimes other animal products, often for health, ethical, or environmental reasons.

Protein Group

A categorization of foods rich in proteins, essential for body growth, repair, and maintenance.

Coconut Oil

A plant-based oil extracted from the meat of coconuts, used in cooking, skincare, and health products, noted for its high saturated fat content.