Canuck Airlines International (CAI)is the Result of Five Airlines That

question 18

Essay

Canuck Airlines International (CAI)is the result of five airlines that merged over six years.These airlines had energetic leaders who established distinct operating procedures and demanded absolute loyalty from their employees.When the airlines merged into CAI,employees continued their allegiance to their former airline by identifying themselves with its color -- blue for Pacific Airlines,orange for Northern Air,green for EastAir,and so on.Coffee break groups began to form around color codes rather than work groups.Employees who transferred to different work units were routinely asked what color they came from.In some areas,color heritage decided a promotion,explained a botch-up,or was offered as a reason why things couldn't change.Discuss this incident in terms of the sources and consequences of conflict in organizational settings.

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Definitions:

Effective Persuaders

Individuals or entities that are highly successful in influencing others' opinions or actions through argumentation or presentation.

PowerPoint Presentations

A slide show presentation program developed by Microsoft, used for creating visual and informational presentations.

Spoken Communication

The process of conveying messages and information through words that are spoken out loud.

Diagnosing Audience

The process of analyzing and understanding the characteristics, needs, and expectations of those who will receive a message or presentation.