An Executive Returns from a Business Trip and Tells Colleagues

question 37

Multiple Choice

An executive returns from a business trip and tells colleagues how the airline lost his luggage and how a late arrival on one flight resulted in waiting half a day at a foreign airport for the next available flight.While retelling his experience, colleagues grimace and make sounds that the executive might make when experiencing this ordeal.The verbal and nonverbal activities of the colleagues represent:

• A)extremely rude communication behavior.
• B)a lack of media richness.
• C)emotional contagion.
• D)evidence that they have difficulty encoding their feedback message.
• E)The verbal and nonverbal activities of the colleagues represent all of these.

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Definitions:

Grades

Evaluations or scores given to students based on their performance in academic coursework or examinations.

Class Participation

The involvement or engagement of students in the learning process, often through asking questions, contributing to discussions, or participating in class activities.

Emotion-Based Strategy

An approach to decision-making and problem-solving that prioritizes emotional responses and feelings over logical analysis or objective data.

Problem-Based Strategy

An educational method focusing on students learning through the experience of solving open-ended problems, fostering analytical thinking and application of knowledge.