A Large Internet Service Provider Had a Major Disruption in Its

question 76

Multiple Choice

A large Internet service provider had a major disruption in its e-mail services in which its customers' messages were delayed and some were lost forever.In its message to customers,the company announced that the event was ''a partial e-mail delay'' and that the ''issue'' would result in improved future service to customers.This message is an example of:

• A)information overload.
• B)using ambiguous language to minimize conveying negative emotions.
• C)misperceptions by the company's executives about the causes of the e-mail service problem.
• D)cross-cultural differences in communication.
• E)effective persuasive communication.

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Definitions:

Purely Competitive

A market structure characterized by a large number of sellers offering identical products, where no single seller can influence market prices.

Marginal Revenue

The extra income a company earns by selling an additional unit of a product or service.

Total Revenue

Total Revenue is the total amount of money received by a company for goods sold or services provided during a certain time period.

Perfectly Elastic

A situation in which the quantity demanded or supplied responds infinitely to changes in price.