A Major Engineering Firm Has Introduced Virtual Teams Around the Globe

question 142

Essay

A major engineering firm has introduced virtual teams around the globe to resolve client emergencies.Although some of these emergencies are routine (they occur often enough that the engineers have ready-made action plans),several are novel.Furthermore,information about the client emergencies often comes second-hand from employees at the client,so some of the details are missing or ambiguous.Although the company plans to eventually offer a variety of communication media that these virtual teams can use,engineers are currently limited to email,telephone,fax machine,and an instant messaging program that was recently introduced.Based on your knowledge of media richness,how can this engineering firm maximize communication effectiveness with the existing resources in this situation? Your answer should briefly define media richness.

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Definitions:

Aymara Indians

The Aymara Indians are an indigenous people who live in the Andes mountains region, mainly in present-day Bolivia, Peru, and Chile, known for their rich cultural heritage and traditional ways of life.

Gender

Refers to the social, cultural, and behavioral attributes, expectations, and norms associated with being male or female.

Teknonymy

A naming practice where a parent is referred to by the name of their child, commonly found in various cultures around the world.