A Computer Maintenance Company Wants to ''Capture'' the Knowledge That

question 58

Multiple Choice

A computer maintenance company wants to ''capture'' the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems.This practice tries to:

• A)transform intellectual capital into knowledge management.
• B)transfer human capital into structural capital.
• C)prevent relationship capital from interfering with human capital.
• D)reduce the amount of human capital.
• E)transfer structural capital into relationship capital.

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Definitions:

Stakeholder Analysis

The process of identifying and assessing the interests and influence of individuals or groups that affect or are affected by a project or organization.

Portfolio Analysis

The evaluation of certain elements of a product line to assess their contribution to the overall strategy and performance of a business or individual.

Client Value Planning

A strategy focusing on maximizing the value delivered to clients, enhancing satisfaction, and fostering long-term relationships.

Organizational Strategy

A plan of action designed to achieve the long-term goals of an organization.