Brenda Delivers an Eight-Hour Training Program in Customer Service to a Group

question 12

Multiple Choice

Brenda delivers an eight-hour training program in customer service to a group of new employees. The training program includes no breaks and is the only training the new employees will receive. Brenda has implemented a training practice referred to as:

• A)intensive practice.
• B)massed practice.
• C)distributed practice.
• D)continuous learning.

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Definitions:

Benjamin Franklin

An American polymath who was a founding father of the United States.

Certain

Completely confident or sure about a situation or outcome.

Taxes

Mandatory financial charges or some other type of levy imposed upon a taxpayer by a governmental organization in order to fund government spending and various public expenditures.

Federal Transfer Payments

Payments from the federal government to individuals, states, or other governmental entities without any requirement for repayment.