Ted Wants to Implement a Training Program to Improve the Interpersonal

question 101

Multiple Choice

Ted wants to implement a training program to improve the interpersonal skills of the front desk employees of his hotel. He believes that most social behavior is learned through observation. The MOST appropriate training approach for Ted to use is:

• A)coaching.
• B)behavior modeling.
• C)lecturing.
• D)audiovisual techniques.

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Definitions:

Transmission

The act or process of sending or conveying something from one place, person, or thing to another, whether it be information, disease, or energy.

Social Reproduction

The necessary activities that guarantee the day-to-day reproduction and survival of the population.

Societal Norms

Shared guidelines or rules within a society that inform behavior and expectations.

Formal Education

A structured system of learning based on a curriculum, typically provided by schools, colleges, and universities, leading to recognized qualifications.