Anna Is Training Sales Representatives on How to Use a New

question 114

Multiple Choice

Anna is training sales representatives on how to use a new promotional pamphlet. She finds that the representatives are not very motivated to learn. One strategy Anna can use to increase their motivation is to:

• A)give trainees continued practice on using the pamphlet even after they have mastered its use.
• B)report the trainees' low motivation to their supervisors.
• C)require trainees to use massed practice.
• D)show trainees how effectively using the pamphlet will lead to increased sales.

---

Definitions:

Schizophrenia

A long-term mental disorder involving a breakdown in the relation between thought, emotion, and behavior, leading to faulty perception, inappropriate actions and feelings, withdrawal from reality and personal relationships into fantasy and delusion, and a sense of mental fragmentation.

Flat Affect

A significant reduction in emotional expressiveness, where a person appears emotionally numb or unresponsive.

Schizophrenia

A brain disorder characterized by anomalies in thought patterns, sensory experiences, emotional responses, and social engagements.

Delusions

Fixed false beliefs that conflict with reality, despite evidence to the contrary, often a symptom of psychological disorders such as schizophrenia.