Ted Wants to Implement a Training Program to Improve the Interpersonal

question 101

Multiple Choice

Ted wants to implement a training program to improve the interpersonal skills of the front desk employees of his hotel. He believes that most social behavior is learned through observation. The MOST appropriate training approach for Ted to use is:

• A)coaching.
• B)behavior modeling.
• C)lecturing.
• D)audiovisual techniques.

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Definitions:

Interview Arrival

The act of showing up at the designated location for an interview, ideally ahead of the scheduled time.

Career Change

The process of transitioning from one occupational field or job role to another for various reasons such as personal fulfillment, better opportunities, or changing circumstances.

Job Objective

A clear and concise statement about one's career goals and how they align with the position they are applying for, often included in a resume or during an interview.

Cover Letter

A document sent alongside a resume that introduces the applicant, highlights key experiences, and explains their interest in a position.