An Applicant for a Customer Service Job Completed a Questionnaire

question 3

Multiple Choice

An applicant for a customer service job completed a questionnaire in which the following questions were among those asked: "To what extent would your friends describe you as sympathetic?" and "When you feel strongly about something, how easily can you persuade others to see your point of view?" From these questions, which test did the applicant take?

• A)in-basket test
• B)integrity test
• C)speed test
• D)biodata test

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Definitions:

Leadership Grid

A model used to describe various leadership styles by assessing concern for people vs. concern for production/tasks.

Club Leadership Style

A leader's approach that emphasizes camaraderie, collegiality, and shared decision-making among team members.

Stated Goals

Explicit objectives set by an organization or individual aiming to guide actions and measure success.

Great Atmosphere

A highly positive, enjoyable, and supportive environment, often used to describe workplaces or social settings.