Usually, Casey Is Very Friendly with Customers

question 35

Multiple Choice

Usually, Casey is very friendly with customers. Last week, however, she had a bad day, and lost her temper with a customer in front of her supervisor. If her supervisor rates her poorly on customer service, that supervisor may be making which type of error?

• A)leniency
• B)severity
• C)recency
• D)primacy

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Definitions:

Sustainable Practice

Approaches and activities that seek to balance environmental, social, and economic factors to meet present needs without compromising future generations.

Recycled Materials

Products or substances that have been recovered or diverted from the waste stream for the purpose of recycling or reuse.

Organic Ingredients

Natural substances used in food and products, grown without the use of synthetic pesticides, GMOs, or chemical fertilizers.

Social Media

Technologies and platforms that allow users to participate in social networking, share, and create content online.