Usually, Casey Is Very Friendly with Customers

question 35

Multiple Choice

Usually, Casey is very friendly with customers. Last week, however, she had a bad day, and lost her temper with a customer in front of her supervisor. If her supervisor rates her poorly on customer service, that supervisor may be making which type of error?

• A)leniency
• B)severity
• C)recency
• D)primacy

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Definitions:

Payable

Financial obligations or amounts owed by a company to suppliers or creditors, typically due within a year.

Intermediate Calculations

Calculations performed during a complex problem-solving process that are not the final result but used to achieve the end outcome.

Final Answer

The conclusive response or solution to a question or problem.

Interest Payment

The amount paid at intervals by the borrower to the lender for the use of borrowed money, typically expressed as a percentage of the principal.