At D'Amico's Pizza Parlor, Servers Are Evaluated on Their Knowledge

question 118

Multiple Choice

At D'Amico's Pizza Parlor, servers are evaluated on their knowledge of the menu, their accuracy of order taking, and their ability to work the cash register. But they should also be measured on how satisfied their customers are with the service. Because customer satisfaction is missing from the performance measure, one might consider it an example of:

• A)criterion contamination.
• B)criterion deficiency.
• C)criterion relevance.
• D)criterion practicality.

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Definitions:

Job Cost Sheets

Documents that record and summarize the costs associated with a specific job or project, helping in tracking direct materials, direct labor, and overhead.

Job Order Cost System

An accounting method that accumulates costs for each individual job or project, tracking materials, labor, and overhead.

Uniform Products

Products that are identical in quality and performance, manufactured to meet a standard specification.

Cost Accounting

An area of accounting that involves measuring, recording, and reporting product costs.