Roshan Evaluates His Customer Service Call Bank Workers on a 1-5

question 43

Multiple Choice

Roshan evaluates his customer service call bank workers on a 1-5 scale on three dimensions (customer service, quick resolution to problems, attendance) . To determine performance, he simply adds up their scores on these three scales. This would be an example of:

• A)equally weighted criteria.
• B)unequally weighted criteria.
• C)objective criteria.
• D)dynamic criteria.

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Definitions:

Reasonable Person

A legal standard representing how a typical person, with ordinary prudence, would act in certain circumstances.

Constitution

The system of fundamental principles or established precedents according to which a state or other organization is governed.

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The rights of individuals to have their personal information, activities, and communications kept confidential and protected from unauthorized access or disclosure.

Supreme Court

The highest judicial court in a country or state, which has the ultimate authority in interpreting the law and constitution.