Yara Has Determined That, in Terms of Her Bartenders' Performance

question 113

Multiple Choice

Yara has determined that, in terms of her bartenders' performance, it is much more important for them to make customers feel comfortable than it is for them to pour drinks correctly. If she uses unequal weighting when evaluating performance, this means that:

• A)she weights each bartender differently, depending upon whether he or she makes customers comfortable.
• B)in some evaluations she focuses more on customer service, and on other evaluations she focuses more on how her employees pour drinks.
• C)customer service and skill in pouring drinks are equally important in her performance evaluations.
• D)she tends to weight customer service more heavily than pouring drinks when she evaluates her bartenders.

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Definitions:

Limit Responsibility

The act of defining or restricting the amount of duty and accountability assigned to a person or organization.

Apologize

To express regret for an offense or fault.

Delivering Bad News

The process of conveying unfavorable or disappointing information to individuals in a sensitive and thoughtful manner.

Recommendation

An advice or suggestion given by someone with knowledge or expertise on a certain matter.