According to Research on Total Quality Management (TQM), a Study

question 4

Multiple Choice

According to research on total quality management (TQM) , a study of semiconductor plants in Malaysia found that implementing TQM practices increased employees':

• A)quantity and quality of output.
• B)empowerment and job involvement.
• C)knowledge of the organization.
• D)mistakes on the manufacturing line.

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Definitions:

Personal Selling Process

A direct method of selling in which sales representatives personally meet with potential customers to present products or services, aiming to engage and convert them into buyers.

Six Stages

Refers to a structured process or framework divided into six distinct phases, often used in project management or product development.

Sales Activities

Actions undertaken by sales staff, including prospecting, networking, negotiating, and closing deals, to generate revenue.

Team Selling

A sales approach in which a group of salespeople work together to secure a sale, often used to address complex needs of large clients by leveraging the diverse skills of team members.