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Daya Is a Manager in a Bar

question 114

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Daya is a manager in a bar. She believes the bar culture has led employees to treat customers disdainfully. She tells her servers that from now on, they are expected to greet customers immediately and get them a drink even if they are seated in someone else's section. Employees are starting to do this. They sometimes forget, but many of them are finding that this change has an effect on customer satisfaction and the tip amount. According to Lewin's change model, Daya's servers are at what step?

Definitions:

Sexual Harassment

Unsolicited sexual propositions, solicitation for sexual privileges, and any form of verbal or physical sexual harassment.

Working Women

Refers to women who are engaged in paid employment outside the home.

Honest

The quality of being truthful, fair, and free from deceit or fraud in actions, statements, and character.

Respectable Society

A term referring to social groups or communities regarded as having high moral standards and upholding societal norms and values.