In the Fourth and Final Stage of the Total Management

question 106

Multiple Choice

In the fourth and final stage of the total management quality (TQM) process, the organization compares its effectiveness to:

• A)their performance levels prior to the intervention.
• B)competitors who have a very high level of performance.
• C)competitors who have a very low level of performance.
• D)their projected performance in the next 12 months.