Colleen Is a Manager in a Restaurant

question 82

Multiple Choice

Colleen is a manager in a restaurant. She believes the restaurant culture has led employees to treat customers disdainfully. In order to change that culture, she informs them that since poor customer service does not support their goal of selling food, she will henceforth only be rewarding behaviors that demonstrate good customer service. According to Lewin's change model, Colleen is implementing which step?

• A)refreezing
• B)changing
• C)unfreezing
• D)moving

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Definitions:

Wage Rate

The wage rate is the amount of money paid for a specific quantity of labor or service, often expressed per hour, day, or piece.

Purely Competitive

A market structure characterized by a large number of firms producing homogeneous products with no single firm influencing the market price or supply.

Variable Input

An input in the production process that changes in quantity with variations in the level of output.

Purely Competitive

Market structures characterized by a large number of small firms, a homogeneous product, and easy entry and exit that ensures no single buyer or seller can influence the market.