Nevaeh Manages a Home Décor Store

question 10

Multiple Choice

Nevaeh manages a home décor store. Last year, she noticed that her employees were treating customers disdainfully. She subsequently fired the employees who demonstrated poor customer service and promoted those who provided good service. Now, good customer service is something that employees do naturally and automatically. According to Lewin's change model, Nevaeh's store is at what step?

• A)refreezing
• B)moving
• C)changing
• D)unfreezing

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Definitions:

Unilateral Contract

A type of contract where only one party makes a promise to perform in exchange for an act by the other party.

Communicating Acceptance

The act of explicitly or implicitly conveying agreement to the terms of an offer, thereby forming a contract.

Formation of Contract

The process by which parties agree on terms and legally bind themselves to obligations and rights defined by a contract.

Smooth Out Problems

To resolve difficulties or conflicts in a manner that restores normalcy or harmony.