Attachment to an Organization Because of What an Employee Has

question 28

Multiple Choice

Attachment to an organization because of what an employee has invested in it is known as:

• A)affective commitment.
• B)continuance commitment.
• C)normative commitment.
• D)obligatory commitment.

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Definitions:

Customer Service

The assistance and support provided by a company to its customers before, during, and after a purchase, aiming to improve their satisfaction and loyalty.

Strategic Issues

Important questions or challenges that affect an organization's direction, vital objectives, and strategies.

Functional Group

A collection of individuals grouped based on their specific role, expertise, or function within an organization, aiming to accomplish designated tasks.

Product, Project, or Program Group

A collective of individuals working together on a shared product development, specific project, or program, focusing on a common goal or outcome.