A Snail Travels 45 Cm in 20 Min

question 44

Multiple Choice

A snail travels 45 cm in 20 min. Its average speed is

• A) 2.25 cm/h.
• B) 15 cm/h.
• C) 90 cm/h.
• D) 135 cm/h.

Understand the concept of "management by walking around" and its importance in service management.

Differentiate between tangible and intangible products and services.

Identify and explain the building blocks of service quality.

Recognize strategies to close the knowledge and communications gaps in service delivery.

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Definitions:

Profit-Sharing Program

A company incentive plan in which employees receive a portion of the company's profits, enhancing motivation and loyalty.

Skill-Based Pay Plan

A compensation system that determines employees' pay rates based on their skills, knowledge, and abilities rather than their job position or title.

Reward Motivation

The drive to perform actions or engage in behaviors due to the anticipation of positive reinforcements or rewards.

Timeliness

The quality or habit of occurring, acting, or being done at the appropriate or planned time.