When Margot Called the Toll-Free Number to Order One Dozen

question 115

Multiple Choice

When Margot called the toll-free number to order one dozen water lilies from the Van Ness Water Gardens, she was using __________.

• A)interactive marketing
• B)multichannel selling
• C)inbound telemarketing
• D)outbound telemarketing
• E)outbound videoconferencing

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Definitions:

Impulse Control

The ability to resist or delay an immediate desire or urge in order to achieve a long-term goal or adhere to societal norms.

Organismic Impulses

Intrinsic inclinations or drives within an organism that guide behavior or responses to certain stimuli or needs.

Completion

The act or process of finishing something, bringing it to an end or to a state of completion.

Emotion-Focused

Pertains to approaches in therapy and psychology that prioritize the role of emotion in human behavior and the therapeutic process.