There Are Six Commonly Used Techniques to Deal with Objections

question 172

Multiple Choice

There are six commonly used techniques to deal with objections: __________, agree and neutralize, accept the objection, denial, and ignore the objections.

• A)redirect
• B)defer to a supervisor
• C)ask additional questions
• D)identify competitor shortcomings
• E)acknowledge and convert the objection

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Definitions:

Consumer Finance Corporation

A financial institution that provides loans to consumers for purchasing consumer goods and services.

Suitability

The appropriateness of a specific investment or financial decision to an individual's unique situation.

Fair Debt Collection Practices Act

A US federal law established to eliminate abusive practices in the collection of consumer debts, promote fair debt collection, and provide consumers with an avenue for disputing and obtaining validation of debt information.

Mega-Mart

A very large retail store offering a wide variety of goods.