Which of the Following Statements Should the Salesperson Use to Accept

question 84

Multiple Choice

Which of the following statements should the salesperson use to accept the objection?

• A)"I think I might be able to explain that better to you after showing you this diagram."
• B)"I think you have a point there; do you have any idea how we can improve that situation?"
• C)"That's completely misconstrued.It does have a shorter shelf life, but I would say it was an advantage because it never gets to stay on the shelf very long."
• D)"Where did you hear that? Your source must have erroneous information."
• E)"As I was saying,"

Recognize the limitations and broad scope of language.

Identify the role of truthfulness and deception in communication.

Analyze the causes of miscommunication beyond content.

Acknowledge the importance of definitions and the use of emotive words.

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Definitions:

Traditional Balance Sheet

A financial statement that provides a snapshot of a company's financial condition at a specific point in time, detailing assets, liabilities, and shareholders' equity.

Dividend

A portion of a company's earnings distributed to shareholders, usually in the form of cash payments or additional shares.

Net Income

The total earnings or profit of a company after accounting for all expenses and taxes; represents the company's bottom line.

Year-End Equity

refers to the total value of an owner's interest in a company at the end of a financial year, calculated as assets minus liabilities.