According to the Wall Street Journal, "With the Spring-Break Crush

question 322

Multiple Choice

According to The Wall Street Journal, "With the spring-break crush coming, hotels in resort areas are arming themselves with new policies to combat "chair hogs," the scourge of vacationers who stake claim to prime spots early in the morning and then don't show up again until afternoon." This effort on the part of hotels is primarily intended to

• A)increase idle production capacity.
• B)make service more tangible.
• C)decrease idle production capacity.
• D)avoid inconsistency in service.
• E)keep pool personnel fully occupied.

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Definitions:

Productive Assets

Assets that directly contribute to the production and income generation in a business, such as machinery, buildings, and equipment.

Incentive Schemes Systems

Programs designed to motivate and reward employees for meeting or exceeding performance and productivity targets.

Goal Congruence

The alignment of the objectives of individuals or groups with the broader goals of the organization to ensure everyone works towards the same targets.

Value-based Management

A management approach that focuses on creating maximum value for shareholders and customers by basing decisions on their potential to increase value.