What Role Do People Play in the Managing of Services

question 76

Essay

What role do people play in the managing of services? In answering the question, discuss the concept of customer experience management (CEM).

---

Definitions:

Propanamide

An organic compound consisting of a propyl chain attached to a nitrogen atom of an amide group.

N-Methylacetamide

An organic compound characterized by a methyl group attached to the nitrogen atom of an acetamide.

IUPAC

The International Union of Pure and Applied Chemistry, an organization that sets standards for naming chemical compounds and elements, among other activities in the chemistry field.

Hydrogen Bonded

Describes a type of chemical bond that occurs when a hydrogen atom, which is covalently bonded to a highly electronegative atom, forms an electrostatic or partial covalent bond with another electronegative atom.