Developing, Pricing, Promoting, and Delivering Services Are Challenging

question 169

Multiple Choice

Developing, pricing, promoting, and delivering services are challenging.Organizations attempt to reduce inconsistency through

• A)paying higher incentives to employees to encourage satisfactory performance.
• B)reducing incentives available to employees because of poor performance.
• C)reducing the customer contact points in the service delivery process.
• D)providing standardization and training.
• E)exercising better hiring practices.

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Definitions:

Witching Hour

A term often used to describe a specific time at night believed to be associated with supernatural events or when infants and young children are particularly fussy.

Juvenile Era

A period in a person’s development that occurs between childhood and adulthood, often characterized by significant physical, psychological, and social changes.

Early Adolescence Stage

A developmental phase, typically ranging from ages 10 to 14, marked by rapid physical growth, cognitive development, and emotional changes.

Interpersonal Personality Theory

A psychological framework that examines how an individual's personality traits influence their relationships and interactions with others.