Consumer Behavior Includes the Actions a Person Takes in Purchasing

question 198

Multiple Choice

Consumer behavior includes the actions a person takes in purchasing services and using products and services, including

• A)the mental and physical processes that come before and after these actions.
• B)the mental and social processes that come before and after these actions.
• C)the financial and psychological processes that take place before and during these actions.
• D)the financial and emotional processes that take place before and after these actions.
• E)the emotional and financial processes that take place before, during, and after these actions.

Recognize and describe different styles of managing conflicts.

Understand the concept of communication apprehension and its potential responses.

Differentiate between assertive and aggressive communication.

Describe effective strategies for coping with communication apprehension.