Before Displaying the BBB OnLine on Their Web Site, Participating

question 179

Multiple Choice

Before displaying the BBB OnLine on their Web site, participating companies must be members of their local Better Business Bureau, have been in business for at least one year, have agreed to participate in BBB's advertising self-regulation program, agree to abide by the BBB Code of Business Practices, and have committed to

• A)actively recruit other firms in their industry to practice ethical business behaviors.
• B)guaranteeing their customers the best quality, price, and service at all times.
• C)use the products and services of fellow BBB members whenever possible.
• D)work with the BBB to resolve consumer disputes that arise over goods or services promoted or advertised on their site.
• E)pay a yearly registration fee based on a sliding scale of the previous year's profits.

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Definitions:

Instrumental Aggression

Aggressive behavior aimed at achieving a specific goal or outcome, rather than stemming from feelings of anger or hostility.

Hostile Attribution Bias

The tendency to interpret others' behaviors as having hostile intent, even when the behaviors are ambiguous or benign.

Weapons Effect

The phenomenon where the mere presence of a weapon can increase aggression in individuals.

Narcissism

A personality trait characterized by an inflated sense of self-importance and a deep need for admiration and attention.