The Internal Response That Customers Have to All Aspects of an Organization

question 183

Multiple Choice

The internal response that customers have to all aspects of an organization and its offerings is referred to as __________.

• A)customer experience
• B)primary encounters
• C)internal customer audit
• D)reactionary response rate
• E)impression assessment

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Definitions:

Trade Flow

Refers to the movement of goods and services between countries, indicating the import and export activities.

Exchange Rates

The value of one currency for the purpose of conversion to another; it determines how much of one currency can be exchanged for another currency.

Free Market

An economic system where prices for goods and services are determined by the open market and consumers, free from government intervention.

Subsidies

Financial support extended by the government to lower the price of goods or services or to support businesses.