A Hospital Examines Its Processes Closely and Then Changes Them

question 39

Multiple Choice

A hospital examines its processes closely and then changes them radically to become more patient-centered.Among the changes are new ways of doing tasks and new groupings of workers.This is an example of:

• A)restructuring.
• B)reengineering.
• C)total quality management.
• D)benchmarking.
• E)downsizing.

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