A Hospital Examines Its Processes Closely and Then Changes Them

question 39

Multiple Choice

A hospital examines its processes closely and then changes them radically to become more patient-centered.Among the changes are new ways of doing tasks and new groupings of workers.This is an example of:

• A)restructuring.
• B)reengineering.
• C)total quality management.
• D)benchmarking.
• E)downsizing.

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Definitions:

Innkeeper

An innkeeper is a person or the owner of an establishment that offers lodging, and sometimes meals and entertainment, to travelers.

Repairs

The process of fixing or restoring something that is damaged, broken, or worn out to bring it back to its original condition.

Possessory Lien

A legal right or interest that a lender or storage facility has in the item in possession, as security for payment of a debt or charge.

Rug Repairer

A professional specialized in fixing and restoring rugs to their original condition.