Which of the Following Statements About Customer Focus Is False

question 35

Multiple Choice

Which of the following statements about customer focus is false?

• A)It must start at the top of the organization.
• B)It is a central part of TQM.
• C)It can be facilitated by soliciting feedback from the customer.
• D)It requires that all employees see the customer as the focus of their activity.
• E)It can be achieved solely by demonstrating leadership .

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Definitions:

O*NET

A comprehensive database providing detailed descriptions of the world of work for use by job seekers, workforce development and HR professionals, and researchers.

Function

The specific role or activity that an individual, item, or system is designed or expected to perform.

Latex Allergy

An allergic reaction to natural rubber latex, causing symptoms ranging from skin irritation to severe allergic responses.

Allergic Reaction

An immune system response to a foreign substance that is not typically harmful to the body.