Quality Can Best Be Thought of As

question 69

Multiple Choice

Quality can best be thought of as:

• A) a competency in investigating and identifying needs of customers.
• B) the attributes that customers perceive as superior in a product.
• C) product development projects driven by customer needs.
• D) the quantity of inputs that it takes to produce a given output.
• E) unit cost reductions associated with a large scale of output.

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Definitions:

Optimization

The process of making something as fully perfect, functional, or effective as possible, often through mathematical methods.

Customer Behavior

The study of how individual customers, groups, or organizations select, buy, use, and dispose of goods, services, ideas, or experiences.

Linear Regression

A statistical method that models the relationship between a dependent variable and one or more independent variables by fitting a linear equation to observed data.

Revenue Management Program

A strategic approach to selling the right product to the right customer at the right time for the right price to maximize revenue.