By Encouraging Its Sales Representatives to Freely Talk to Their

question 80

Multiple Choice

By encouraging its sales representatives to freely talk to their managers about the changing customer needs, RST Global increased its responsiveness to customers. Which of the following is most likely to be the factor that helped RST achieve this?

• A) Low information richness
• B) Overload of information
• C) High perceptual bias
• D) Good communication
• E) Effective electronic trail

---

Definitions:

Supporting Behavior

Behaviors or actions that provide assistance, encouragement, or facilitation towards achieving an objective or improving a situation.

Leader-Subordinate Relationships

The dynamic and interactions between leaders and their followers, affecting motivation, job satisfaction, and performance within an organization.

Time Management

Time management is the practice of organizing and planning how to divide one's time between specific activities to increase efficiency and productivity.

Clarifying Behavior

Actions taken to make intentions, expectations, or situations clearer to others, often to ensure understanding and alignment.