_____ Is the Encoding of Messages into Written Words

question 80

Multiple Choice

_____ is the encoding of messages into written words.

• A)Verbal communication
• B)Nonverbal communication
• C)Perceptual communication
• D)Facial communication
• E)Postural communication

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Definitions:

Measurable Performance

Refers to the ability to quantify or assess the effectiveness or output of an employee, project, or organization.

Skill-based Pay Plan

A compensation strategy where employees are paid based on the skills and knowledge they possess, rather than their job position or title.

Productivity

The efficacy and efficiency with which input resources (such as time, labor, and materials) are converted into outputs, such as goods or services.

Service Quality

The assessment of how well a delivered service matches customer expectations, often a critical component of customer satisfaction in business.